Delivery / Service Policy

1. Self-Service Collection Model

SelfPrintz operates on a self-service, cloud-to-kiosk document printing model. We do not provide physical delivery of printed documents to home, office, or other mailing addresses.

2. Service Provisioning

Upon successful payment confirmation, your print job is processed instantly in the cloud and sent to the queue of the physical Automated Printing Machine (APM) kiosk you selected during the checkout process.

3. Document Collection Flow

To collect your printed documents, you must:

1. Physically visit the location of the selected SelfPrintz APM kiosk.
2. Open the SelfPrintz web application on your mobile device.
3. Scan the QR code displayed on the physical kiosk screen or enter the APM ID manually.
4. Confirm and initiate printing. The physical machine will print your documents immediately for you to collect.

4. Document Retention & Expiry

For privacy and security reasons, uploaded files and paid print jobs are held in the secure cloud queue for a maximum of 5 hours from the time of upload, or immediately until successfully printed at the physical kiosk, whichever occurs first. If you do not collect your prints within this 5-hour window, the print job will expire and files will be permanently purged from our servers. Expired print jobs are non-refundable.